Terms and conditions.

Studio Policies and Procedures – Terms & Conditions

Members’ Right to Cancel within 7 Days of Signing

If you wish to cancel this contract, you may cancel within 7 days of signing by delivering or emailing a written notice to the STUDIO. The notice must state that you do not wish to be bound by the contract.

Deliver to: &Pilates Studio, 3/3 Swanston St, Mentone 3194

Email to: [email protected]

If you cancel, the STUDIO will refund any payments made within ten days of receiving your notice (less the “casual rate” cost of any classes attended during this time).

Cancellation Policies

1.Relocation

— If relocating more than a 30 km radius from the studio, you may cancel this agreement with 28 days’ written notice and proof of relocation (e.g., updated driver’s license or utility bill).

— A $50 cancellation fee applies, and any pre-paid dues will be refunded.

2.Death or Permanent Disability

— Your estate may cancel the contract by providing proof of death.

— For permanent disability, a doctor must certify your condition. No cancellation fee applies, and pre-paid dues will be refunded.

3.End of Contract

— 28 days’ notice is required to cancel your membership at the end of the contract term.

4.Early Termination

— Canceling before the contract ends requires 28 days’ notice, a $300 cancellation fee, and payment for any free weeks at the casual rate.

5.Studio’s Right to Cancel

— The studio may suspend or cancel your membership for violations of policies, terms, or damages.

— A $50 fee and repair costs apply.

Holds on Membership

Standard Holds

— 12-month memberships: Up to 6 weeks hold.

— 3-month memberships: Up to 1 week hold.

Medical Holds

— A doctor’s certificate is required for medical holds exceeding one week. Monthly certificates must be provided for extended holds.

Additional Terms and Conditions

1.Default and Late Payments

— Payments over 10 days late incur a $10 fee.

— Returned payments incur a $10 service fee.

2.No-Show Without Cancellation

— Failure to cancel a booking results in a $10 fee due to waitlisted clients.

3.Goods and Services Tax

— Membership fees may increase if tax rates change.

4.Changes to Billing

— The studio reserves the right to change the designated billing company.

Membership Freeze Policy

Freezing suspends payments and extends membership terms:

— 12-month memberships: 1-month freeze allowed.

— 3-month memberships: 1-week freeze allowed.

Member Obligations

— Follow all studio policies and safety instructions.

— Pay fees on time.

— Avoid inappropriate behavior, including harassment or commercial activity.

— Respect the dress code and studio rules.

Safety Notices

— Clean equipment after use.

— Use safety features of equipment.

— No photography/videography without permission.

Pre and Postnatal Terms and Conditions

1.Membership Holds for Pregnancy

— Membership can be placed on hold from 16 weeks of pregnancy until medical clearance is provided post-birth.

2.Mums & Bubs Classes

— Babies are welcome in postnatal classes until they become mobile.